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Description
- Position Type:
- Full-time
- Desired Experience:
- 0 - 7
- Salary Range:
- 10 - 20 Hourly
Kennise St. Charles 228 Murry Drive · Orlando, Fl. 32811Kennise_stcharles@yahoo.com · (407) 448-8998 Skillful and dedicated Administrative Assistant with extensive experience in the coordination, planning, and support of daily operational and administrative functions.
Professional Experience
CFI/Westgate Resorts, Orlando, Florida 2002 to 2008Senior Administrative Assistant
Provide high-level administrative support to The Westgate Resorts Call Center.· Perform a variety of key functions in the Tour and Travel Department. Supporting 2 General Managers, 6 Managers, 10 Supervisors and 200 sales agents.· Compiled and analyzed sales reports for the sales floors: weekly, bi-weekly, monthly, and yearly.· Time Keeper for 200 employees at all times. Making sure they clocked in and out everyday. Inputting their time if they did not have their badge.· Trained new Administrative Assistants.· Manage and maintain schedules. Created and updated weekly so management would know how many agents we had on the floor at all times.· Prepare reports, memos, letters, and other documents, using word processing, spreadsheet, database, and/or presentation software.· Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution. Made sure the floor received all the information that they needed to know. · Open, sort, and distribute incoming correspondence, including faxes and email, making sure that the information was in the correct department.· File and retrieve documents, records, and reports.· Prepare responses to correspondence containing routine inquiries.· Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.· Prepare agendas and make arrangements for meetings.· Performing Administrative Activities — performing day-to-day administrative tasks such as maintaining information files and processing paperwork.· Getting Information — observing, receiving, and otherwise obtaining information from all relevant sources.· Communicating with Supervisors, Peers, or Subordinates — providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.· Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.· Documenting/Recording Information — entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.· Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
· Skillful in Microsoft Office System, Limited Knowledge Microsoft Visio®, Microsoft Windows® operating system, type 25-40 wpm. CFI/Westgate Resorts, Orlando, Florida 2000 to 2002Sales Agent
Provide vacation packages sales and customer support to The Westgate Resorts Call Center.· Providing customer service to potential Timeshare owners.
· Selling vacation packages.
· Maintaining 8-15 sales per week.
AMC THEATERS 14, Orlando, Florida 1999 to 2000Staff Trainer, Office Box, Concessions.
Provided Customer service and Training to AMC Theaters 14 @ West Oaks Mall.· Trained new employees as Ushers and in the concession area.
· Worked the Office Box
· Created Schedules and Duties for the employees daily.
· Worked 50 hours weekly.
HARDEES, Orlando, Florida 1998 to 1999Front Line Customer Service, Drive-Thru.
Provided Customer service to Hardees Restaurant· Provided customer service to Hardees customer service.
· Worked the drive-thru.
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