Night Audit – Orlando

Scope
Serves as an all-night Guest Service Representative while accurately balancing and auditing the hotel's income and expenses for the current 24-hour period. Also generates reports and documents for the period's accounting records.

Primary Responsibilities
Balances and audits for accuracy room revenue, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
Balances and audits for accuracy all room and tax charges, cashier's reports and guest and house accounts.
Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
May fulfill Manager on Duty shifts
Note: Other duties as assigned by supervisor or management

Relationships
Internal:
Accounting: To resolve financial records and issues.
All Departments: For financial clarification.
External:
Hotel Guests: To provide services.

Qualifications
Education/Experience: High School diploma or equivalent. A minimum of one year hospitality and/or food and beverage related work experience required. Previous clerical background or background in cash handling preferred, possibly required.
Certification and/or License Requirement: None

Skills and Qualities:
Customer service oriented
Strong accounting skills
Interpersonal skills.
Computer aptitude.
Analytical and mathematical proficiency.
Ability to stay alert when independent

Working Conditions:
Will work all-night shifts.
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced environment.
May be asked to work overtime as season bookings fluctuate.

Physical/Cognitive Activities
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
The major responsibility in this position is to accurately balance all daily hotel income and expenses; therefore a significant portion of the workday is spent speaking, listening and analyzing, usually while sitting at a desk.
The vast majority of time is spent compiling, analyzing or reviewing daily management and accounting reports or using a key board to input data, typically while sitting down. A small portion of time is spent moving around the hotel in order to collect data or speak with staff or guests.
The person in this position assumes a principal role in maintaining resort and guest safety and security during hours when there is minimal staffing and must be able to resolve guest enquiries and problems efficiently and courteously. Therefore, this person must be alert and able to respond to emergency situations all through the night.
Communication skills are necessary for interacting with other hotel departments, staff or guests.
Lifting, pulling or carrying items weighing approximately 15 pounds may occur a portion of the time.
Reading and writing abilities are used often in reviewing and compiling the daily auditing reports.
The person in this position spends some time utilizing problem solving and reasoning abilities.
Mathematical skills, including basic math, basic accounting, percentages and variances are used a large portion of the time.

Organizational Structure
Reports to: Guest Service Manager, Assistant Guest Service Manager
This job description is a general representation of the duties and responsibilities commonly found in Hospitality for this type of position; it may be modified at an individual hotel based upon business necessity.

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